Returns & Refunds

We certainly hope you're happy with your Benvivo purchase. If not, we'll work with you to find a solution.

Return Policy

You can contact us within 14 days of receipt for a return request.

The product must be unused and in original condition.

How to request a return? Send an email to hello.benvivo@gmail.com with:

your order number

the reason for return

We will guide you step by step.

Refunds Upon approval and receipt of the returned product, the amount will be refunded to the original payment method within 5–10 business days.

Exceptions: Some products (such as hygiene or personalized items) cannot be returned. This is always stated on the product page.